Booking Terms & Conditions

Tour Bookings

Terms & Conditions

BOOKING CONFIRMATION DETAILS

  • To register a booking we require your full contact details.
  • If you are registering for a group, we will need the full names and contact details of each member of the group.
  • To confirm a reservation we require a 50% deposit.
    You can pay by either ; Paypal (use Credit Card or account) or bank transfer.
  • Multi-day tours must be fully paid 7 days in advance of the departure date, for single day tours balance is payable on 48 hours prior to departure.
  • By paying for a tour we will assume that the client has read and agrees to our terms and conditions.

CANCELLATIONS / REFUNDS

  •    Day trips

    • Cancellation of a one day trip 7 days prior to departure – full refund.
    • Cancellation of a one day trip between 7 and 2 days prior to cancellation – 50% cancellation fee, unless we can fill your place on that tour.
    • Cancellation by the customer less than 48 hours prior to departure – no refund.
    • If Sea Kayak Hong Kong decides not to proceed with a tour due to unsafe wind and sea conditions then we ask that you respect this decision. In this situation we offer an alternate route. If no alternate route is available we will provide a full refund.
    • Once a sea kayak trip has begun, there will be no refunds for lost time or change of route due to unsafe weather conditions.
  •    Multi-day trips

    • Cancellation by the customer multi-day tour within 30 days of the departure will incur 50% payment penalty unless we can fill your place on that tour.
    • Cancellation by the customer of a multi-day tour within 14 days of the departure will incur full payment penalty unless we can fill your place on that tour.
    • If Sea Kayak Hong Kong decides not to proceed with a tour due to unsafe wind and sea conditions then we ask that you respect this decision. In this situation we offer an alternate route or delayed start, weather permitting or another trip option. If your schedule does not allow for any of the above options, then a full refund is offered.
    • Once a sea kayak trip has begun, there will be no refunds for lost time or change of route due to unsafe weather conditions.

GENERAL TERMS AND CONDITIONS

These “General Terms & Conditions” apply for any booking, that be a course, tour or rental.

In consideration of being permitted to participate in the activities conducted by and/or to use equipment provided the Sea Kayak Hong Kong and having voluntarily elected to participate, you (or your parent or guardian for participants who are under 18 years old) acknowledge and agree to the following:

HEALTH, FITNESS AND AGE LIMITS

Sea kayaking carries a degree of risk, even if enjoyed under proper supervision by qualified instructors. It is a strenuous activity that requires those taking part to have a reasonable standard of fitness.  All participants are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour or training course as described in the Sea Kayak Hong Kong’s promotional materials or website.

For participants under 18 years old it is the responsibility of the parent or guardian to make such decisions on behalf of their child or ward. Minimum age for an unaccompanied person is 14 years unless in a school or other youth group accompanied by 1 or more supervising adults.

PRE-EXISTING MEDICAL CONDITIONS

  • It is the responsibility of the customer to advise the Sea Kayak Hong Kong of any pre-existing medical condition, illnesses, allergies and/or disability that might reasonably be expected to increase the risk of you requiring medical attention or that might affect the normal conduct of a tour and the enjoyment of other trip members. This also means that you must make us aware of any medication you are taking which may adversely affect your physical abilities.
  • You should not participate if you are suffering from a heart condition or any other injury / illness which may affect your physical ability or if you are in the late stages of pregnancy and you must in no circumstances be under the influence of any alcohol or illegal drugs.

MEDICAL & INDEMNITY FORMS

Each participant must complete a Medical and Indemnity form prior to the commencement of the tour/course date. These forms will be made available to each participant before the time of departure or alternatively, can be emailed on request to the participant once booking process is complete.

TYPE OF SEA KAYAK

All participants will be accommodated in a single sea kayak. Please ensure you have the physical and mental stamina accordingly. Our kayak trips are generally 10 to 15kms requiring 3 to 4 hours paddling time over the whole day. We have a break at a remote beach at least every hour to stretch our legs and enjoy a break.

IMPACT OF WEATHER CONDITIONS AND TIDAL CONSIDERATIONS ON SAFETY AND COMFORT.

Every tour is affected by the weather especially wind and tides. Also, Hong Kong lies in the tropical typhoon zone so several safety aspects need to be managed. We make trip-specific judgments, based on expected weather conditions and other circumstances, including group dynamic and ability, for that day. If we consider the trip is not safe we will postpone, vary or cancel it.

If we decide not to proceed with a tour due to weather conditions or safety considerations being an issue, please respect that decision. It is for safety. Depending on the circumstances on the day, we will consider how best to appropriately manage such a situation.

Once a trip has set off there will not be refunds for delays or changes of route or curtailments due to weather conditions or safety considerations (including limited capabilities of participant(s)).

TOUR SAFETY & ETIQUETTE

  •  Safety instructions will be given before every tour; all customers must agree to follow these instructions. Sea Kayak Hong Kong or our guides cannot be held responsible for personal injury, equipment loss or damage when this is caused as a consequence of not following instructions given.
  • At all times the decision of Sea Kayak Hong Kong’s staff will be final on all matters likely to affect the safety and well-being of the trip. This includes any decision about your on-going participation in the trip or certain activities that comprise part of the trip.  If you fail to comply with a decision made by our staff or interfere with the well-being of the group, then Sea Kayak Hong Kong reserves the right to order you to leave the tour immediately, with no right of refund.
  • We reserve the right to make changes to the schedule or to cancel any tour or arrangement due to health, safety and weather conditions.
  • You as a participant are expected to follow social and environmental tour etiquette at all times and to ensure that you and the members of your party do not behave in a way which causes offense or danger to others or which risks damage to property belonging to others or the environment. 

ACKNOWLEDGEMENT OF RISKS & ASSUMPTION OF RESPONSIBILITIES

Sea Kayak Hong Kong, its guides, officers, directors, employees, servants/agents and representatives (all of them, “Sea Kayak Hong Kong’s Personnel”), take care to provide proper organization, instruction, quality equipment and risk assessments and management for tours.

  • (a) Risk reduction – Sea Kayak Hong Kong takes reasonable steps to mitigate the attendant risks by providing appropriate safety equipment and appropriate instruction and supervision, setting requirements that Participants need to follow and by providing knowledgeable and experienced guides.
  • (b) Risk cannot be eliminated – however, despite reasonable precautions, there remain certain elements of risk in water-based and other outdoor activities. Indeed one benefit is for the Participants to appreciate and understand about such risk sources and to learn to appropriately manage (and so reduce) such risks. Acceptance of such remaining risks is accepted by the Customer.
  • (c) Acceptance of the remaining risks- as part of our safety principles, you agree that you must also look after each other’s welfare and interests at all times during the tour and need to actively support and follow our instructions in which safety is a normal and natural requirement. 

TRAVEL LIABILITY & INSURANCE

Please note as travel arrangements are not included, Sea Kayak Hong Kong does not accept liability for any air, sea or land carriers, whose individual conditions of carriage apply or otherwise for such bookings. If you miss any travel connections and cannot make the meeting place in reasonable time, the tour will depart without you and no refund will be available.

Sea Kayak Hong Kong recommends that participants take out personal travel insurance to cover any costs in the event of any injury or evacuation or other travel related expenses.

NO MODIFICATION

These terms and conditions and disclaimer of liability are not subject to modification by any oral or written agreement or course of conduct, except if expressly varied in writing signed by the owner of Sea Kayak Hong Kong.