SEA KAYAK HONG KONG

OCEAN LITERACY INTERNATIONAL

Ocean Litereacy International (Hong Kong)

please help us get better

please help us get better

How was your tour?

It’s impossible for us to see our tours from your eyes. We think we are showing you a part of Hong Kong that you want to see in a new and interesting, educational and fun way. 
If you can complete our survey below, you can help us get better and even understand what the experience feels like for you.

This is totally anonymous so that you can be totally honest. 
If you wish to be put into our draw to win a $500 gift voucher, please enter your email at the end of the survey. This is totally optional.
Thanks in advance.

How was your tour?
Help us get better.

Now that you are home safely, would you please help us to make our tours better?
We really appreciate your feedback.

What tour did you do?
Please help us improve our tours by completing this questionnaire.

1. What date did you paddle?*

1. What date did you paddle?*

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2. What trip did you do?*

2. What trip did you do?*

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Satisfaction rating
Overall how was your experience? Later you will be able to provide more detailed answers if you wish.

1. Overall, how satisfied or dissatisfied are you with the tour?*

1. Overall, how satisfied or dissatisfied are you with the tour?*

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2. Please provide your ratings on the following statements.*

2. Please provide your ratings on the following statements.*

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I would recommend this tour to my friends or family.
I felt safe at all times.
I feel that I would do another sea kayak tour (not necessarily in Hong Kong).
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3. Please indicate how satisfied you were about the specific aspects of your tour experience with us: You will get a chance later to add more details if you wish. Satisfaction level: 1 low - 10 great!*

3. Please indicate how satisfied you were about the specific aspects of your tour experience with us: You will get a chance later to add more details if you wish. Satisfaction level: 1 low - 10 great!*

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The booking process
The information provided to me before my tour.
The tour safety
The guide / instructor
The tour difficulty
The tour distance
The information received during the tour
The food
The snorkeling
The organisation
The kayaks
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4. What was the highlight of the trip (if anything)?

4. What was the highlight of the trip (if anything)?

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5. What did you not enjoy (if anything)?

5. What did you not enjoy (if anything)?

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Part 2/4: Value & Quality

1. Value for money*

1. Value for money*

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2. How was your guide / instructor?*

2. How was your guide / instructor?*

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Friendly
Helpful
Informative
Entertaining
Skilled
Safe
Polite
Happy
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3. About the kayaks*

3. About the kayaks*

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The kayak briefing was good
The kayak was comfortable
The kayak was safe
The kayak was easy to paddle
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Part 3/4: Your feedback please
Your chance to add any comments of feedback to help us get better.

1. What can we do to make the tour better?

1. What can we do to make the tour better?

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2. If you wish to elaborate about anything else, please do.

2. If you wish to elaborate about anything else, please do.

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